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Assistant Director of Talent Experience – The Arc Central Chesapeake Region

  • We embrace individuality. We see the whole person, celebrate our differences, and offer the people we serve, and our team, opportunities tailored to them.
  • We are heart-driven. Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
  • We take strategic risks. Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
  • We are action-oriented. We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
  • We promote equity and respect. We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.
  • Promote and implement initiatives to cultivate and sustain a positive, inclusive, and high-performing organizational culture that aligns with The Arc’s mission and values.
  • Drive employee relations strategies and initiatives through the development of strong employee communication channels and business partner relationships; Work with the Director of Talent Experience and Manager of Culture Initiatives on all internal communications.
  • Provide strategic advice and counsel to department heads and managers on topics ranging from policy interpretation, internal investigation, performance management, employer practices, and terminations.
  • Review and advise on discipline actions, performance improvement plans, and termination documentation.
  • Identify and plan improvements to the employee experience from onboarding through separation, working with division, department heads and key stakeholders.
  • Partner with the SVP of Administration and General Counsel on HR legal issue and internal investigations. 
  • Ensure application of consistent, equitable, inclusive, compassionate approach to managing and escalating employee issues.
  • Ensure regulatory compliance and adoption of best employee relations practices.
  • Manage and coach assigned employees and consultants.
  • Support the Director of Talent Experience with special projects and initiatives.
  • Assess, recommend, and implement HR policies and practices as needed to meet the needs of the organization
  • Keep up to date on HR policies, practices, trends and laws.
  • Perform other duties as assigned.
  • Bachelor’s degree in human resources or related field and five years of progressive HR leadership experience in a large, complex organization required; Human resources credential such as PHR, SHRM-CP is a plus
  • Significant leadership experience in employee relations and HR leadership can be substituted for a degree
  • Demonstrated ability to exercise good judgment in sensitive situations
  • Ability to work collaboratively with diverse personalities and employee populations
  • Ability to exercise initiative, think creatively in the improvement of processes and drive results
  • Ability to work well under pressure in an ever-changing environment
  • Proficiency in MS Word, Excel, Outlook, and knowledge of HRIS systems required
  • Excellent oral and written communications; Strong interpersonal skills with the ability to manage positive communication in difficult situations
  • Proven ability to remain flexible, calm under pressure and adaptive to change as priorities shift, being a model and resource for team members

Director of Talent Development – The Arc Central Chesapeake Region

  • We embrace individuality. We see the whole person, celebrate our differences, and offer the people we serve, and our team, opportunities tailored to them.
  • We are heart-driven. Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
  • We take strategic risks. Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
  • We are action-oriented. We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
  • We promote equity and respect. We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.
  • Deliver dynamic, interactive, and highly effective professional development content and training experiences to include new hire and ongoing employee and leadership development training programs.
  • Partner with internal and external subject matter experts to design high-quality training content and programs.
  • Develop and facilitate career ladder programs, including the Direct Support Professional career ladder.
  • Maintain and enhance centralized infrastructure for all learning and development programs by establishing standardized methods and procedures for delivery, evaluation, measurement, and reporting.
  • With the VP of People & Culture, develop metrics to enable robust evaluation strategies to measure learning outcomes, productivity, and business impact of learning solutions; Leverage data insights to drive, modify, and create future learning offerings.
  • Collaborates with cross-functional teams to identify and prioritize learning needs; Evaluate the effectiveness of training and professional development programs and drive improvement.
  • Select, develop, and manage content library for Learning Management System (LMS).
  • Ensure that all The Arc employees are compliant with all position-required training.
  • Manage and coach assigned employees and consultants.
  • Maintain “master trainer” level for Mandt, First Aid & CPR, Mental Health First Aid, and other credentialed training.
  • Develop relationships with local community colleges for ongoing professional development.
  • Support organization-wide employee engagement activities through learning events.
  • Perform other duties as assigned.
  • Bachelor’s degree in organizational development, education, or related field and five years of experience creating, leading, and facilitating management and professional development sessions for leaders at every level of an organization required
  • Master’s degree in organizational development, human resources, or adult education and/or APTD Certification through the Association for Talent Development is a plus
  • Expert facilitator of multi-dimensional training and professional development in the areas of DEI, management, and leadership competencies; Demonstrated track record of facilitating interactive training for adult learners
  • Experience creating content for and managing Learning Management Systems (LMS)
  • Excellent oral and written communication skills; strong interpersonal skills
  • Ability to work collaboratively with diverse personalities and employee populations
  • Ability to exercise initiative, think creatively in the improvement of processes and drive results
  • Ability to work well under pressure in an ever-changing environment
  • Must be proficient with basic data-analysis tools and techniques, as well as computer programs such as the Microsoft Office suite

Vice President of External Relations – The Arc Central Chesapeake Region

  • We embrace individuality. We see the whole person, celebrate our differences, and offer the people we serve, and our team, opportunities tailored to them.
  • We are heart-driven. Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
  • We take strategic risks. Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
  • We are action-oriented. We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
  • We promote equity and respect. We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.
  • Develop and implement a comprehensive and integrated External Relations operational plan.
  • Promote dynamic collaboration across the External Relations team; strengthen the alignment of goals and roles, foster open communication, and deepen a culture of accountability.
  • Represent The Arc and its subsidiaries’ public profile, enhancing visibility and influencing public opinion.
  • With the President & CEO, provide counsel to support the growth and development of the Board of Directors across all lines of service and relevant committees.
  • Ensure the continued financial viability of The Arc and its subsidiaries through growth initiatives, philanthropy, and strategic partnerships. 
  • Lead a high-performing team of department heads and managers; manage and coach assigned employees and consultants.
  • When requested, conduct research and prepare speeches, presentations, and talking points for the President & CEO on an array of topics and for a breadth of constituencies.
  • Facilitate special projects by conducting research, collecting and analyzing data, drafting reports, and preparing presentations for internal and external stakeholders.
  • Perform other duties as assigned.
  • Five or more years of progressive senior leadership in development, external affairs, marketing, and/or communications leadership with a track record of success
  • Bachelor’s degree required; Masters’ degree in business, public policy, or related field preferred
  • Ability to translate high-level strategy into tactical implementation in the areas of public affairs, marketing, communications, and development
  • Ability to build coalitions and invest constituents utilizing exceptional political acumen
  • Experience in navigating work with multiple constituent groups including the media and elected officials
  • Demonstrated ability to analyze program, policy, and advocacy issues and communicate findings and recommendations to a variety of audiences
  • Experience working across cultural, geographic, and organizational lines to align work, solve problems, and achieve goals
  • Excellent oral and written communication; strong interpersonal skills with the ability to manage positive communication

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