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The Arc Central Chesapeake Region (The Arc) is partnering with Dragonfly Central to recruit the Director of Marketing and Public Relations. This is an exciting new opportunity to build and execute The Arc’s communications strategies and support the strategic growth of The Arc and its subsidiaries.

The Arc’s mission is to support people with intellectual and developmental disabilities (IDD) to live the lives they choose by creating opportunities, promoting respect and equity, and providing access to services. We seek a strategic individual to serve as the Director of Marketing and Public Relations as we continue to grow throughout the region. This position requires a candidate who is able to build strong relationships with media and other stakeholders and who is able execute a broader vision with attention to detail.

The Organization

The Arc Central Chesapeake Region (The Arc) was founded in 1961 to provide services and supports to people with IDD in Anne Arundel County, MD. We now proudly create over 1,330 opportunities for people with IDD across Anne Arundel and Maryland’s Eastern Shore and deliver financial management services to nearly 2,000 people with disabilities who choose to self-direct their services in Maryland.

We are a dynamic regional organization providing person-centered supports for people with IDD to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.

Our Core Values are evident in all aspects of our programs and services. These values are:

• We embrace individuality– We see the whole person, celebrate our differences, and offer the people we serve and our team opportunities tailored to them.
• We are heart-driven – Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
• We take strategic risks – Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
• We are action-oriented – We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
• We promote equity and respect – We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.

Over the last five years, The Arc has transformed how services are delivered, how leaders at every level work together, and deepened our commitment to diversity, equity, and inclusion. Over the last year, The Arc partnered with employees from across the organization and within the community to develop value statements (above) that reflect who we are as an organization and how we approach our work. This collaborative process is just one example of how The Arc invites leaders at every level to share their voice and make decisions from a place of confidence, support, and ownership. With a growing team of nearly 500 employees, culture is an important part of The Arc’s everyday operations and experience. We aim to create an environment where people and their talents can flourish – from direct service to customer service to governance.

For more information about The Arc, see www.thearcccr.org.

The Position

The Director of Marketing & Public Relations will build and execute communications strategies to support the strategic growth of The Arc and its subsidiaries. The Director of Marketing & Public Relations will work with key stakeholders internally and externally to elevate The Arc’s public profile. This position will collaborate with and provide hands on communications support to key leaders and subject matter experts across the organization. In partnership with the President & CEO and Vice President of Advancement, this role will serve as the official spokesperson for The Arc. The Director of Marketing & Public Relations will be a member of the Leadership Council.

Roles and Responsibilities

The Director of Marketing & Public Relations will report to the Vice President of Advancement. This position is full-time in-office at The Arc’s headquarters in Linthicum, MD and some nights and weekend hours will be required based on the organization’s needs. The Director will also:

• With the Digital Communications Manager and the Editorial Content Writer, develop and maintain an integrated editorial calendar that supports communications strategies for both The Arc and Chesapeake Neighbors.
• Create compelling content that transforms complex data into a simple, visual story that ultimately influences decision makers.
• Work collaboratively with the Vice President of Advancement, the External Relations team, and relevant stakeholders to execute communications strategies and develop campaigns and messaging that reaches and influences internal and external target audiences and supports organizational strategic goals.
• Project manage key campaigns working relevant internal and external stakeholders to deliver assets on time, and on-budget.
• Evaluate the success of campaigns and communications channels and make strategic recommendations for improvement.
• Act as the organizational brand gatekeeper, and partner closely with key leaders throughout the organization to ensure the integrity of one voice and message.
• Support organizational graphic design needs and manage external design consultant(s).
• Elevate The Arc’s public profile in the region through a combination of key articles, feature stories, editorials, and awards with a target of one award application and key story per month.
• Serve as The Arc’s primary media contact; Develop and maintain strong relationships with local and regional media.
• Facilitate writing, editing, and pitching of news releases, media alerts, and relevant communications.
• Manage and coach assigned employees and consultants.

Other Functions:

• Keep up to date on current communications trends in the disability and nonprofit fields through professional development and community/civic involvement.
• Support and collaborate with key leaders and the Chief of Staff on public policy and advocacy efforts.
• Assist in engagement activities and organizational events.
• Perform other duties as assigned.

Experience and Attributes

• Bachelor’s degree in English, communications, marketing, or related field required; Master’s degree is a plus
• Five years of communication and organizational writing experience with deep knowledge in communications; specifically, messaging, social media. and marketing strategies are required.
• Natural storyteller with excellent speaking, writing, and editing skills; Ability to easily distill messages into believable, actionable content
• Deep communications expertise that and spans both external (stakeholder, influencer, stakeholder) and internal disciplines
• Strong business knowledge with a demonstrated ability to understand business strategy and how to use communications to drive that strategy
• Demonstrated ability to quickly build trust and influence with leaders and collaborators at all levels
• Ability to work autonomously, in ambiguous situations with little direction, running toward problems without being asked; solutions oriented.
• Ability to remain flexible, calm under pressure and adaptive to change as priorities shift, being a model and resource for employees
• Experience working across cultural, geographic, and programmatic lines to positively support person(s) served

Strong computer skills including proficiency in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher), WordPress, social media (Facebook, LinkedIn, Twitter); knowledge of CRM databases preferred

The salary for this position is $95K per year. The Arc offers a competitive total rewards package. The typical work schedule is Monday through Friday during The Arc office hours with occasional night and weekend meeting or events. This position is eligible for periodic telework.

Application Process

The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the best candidate for the Director position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to TheArcMarketing@dragonflycentral.org . For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .

The Arc is an equal opportunity employer. The Arc provides equal opportunity to all qualified candidates without regard to race, color, religion, ethnicity, sex/gender, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. The Arc Central Chesapeake Region is proud of its commitment to and celebration of diversity, equity, and inclusion (DEI) throughout all aspects of its operations, vision, mission, and leadership.

The Arc Central Chesapeake Region is partnering with Dragonfly Central to recruit the next Director of Innovation and Improvement. This is an exciting opportunity to support the growth of The Arc’s programs and services at the leadership level.

The Arc Central Chesapeake Region’s mission is to support people with intellectual and developmental disabilities to live the lives they choose by creating opportunities, promoting respect and equity, and providing access to services. We seek a strategic individual to serve as the Director of Innovation and Improvement as we continue to grow across the region. This position requires a candidate who is strategic and able to build relationships within and outside The Arc.

The Organization

The Arc Central Chesapeake Region (The Arc) was founded in 1961 to provide services and supports to people with intellectual and developmental disabilities (I/DD) in Anne Arundel County, MD. We now proudly create over 1,330 opportunities for people with I/DD across Anne Arundel and Maryland’s Eastern Shore and deliver financial management services to nearly 2,000 people with disabilities who choose to self-direct their services in Maryland.

We are a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.

Our Core Values are evident in all aspects of our programs and services. These values are:

• We embrace individuality– We see the whole person, celebrate our differences, and offer the people we serve and our team opportunities tailored to them.
• We are heart-driven – Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
• We take strategic risks – Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
• We are action-oriented – We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
• We promote equity and respect – We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.

Over the last five years, The Arc has transformed how services are delivered, how leaders at every level work together, and deepened our commitment to diversity, equity, and inclusion. Over the last year, The Arc partnered with employees from across the organization and within the community to develop value statements (above) that reflect who we are as an organization and how we approach our work. This collaborative process is just one example of how The Arc invites leaders at every level to share their voice and make decisions from a place of confidence, support, and ownership. With a growing team of nearly 500 employees, culture is an important part of The Arc’s everyday operations and experience. We aim to create an environment where people and their talents can flourish – from direct service to customer service to governance.

For more information about The Arc, see www.thearcccr.org.

The Position

The Director of Innovation & Improvement is a key leader within the Program Division, has a consultative role with leaders at every level of the organization, and is a member of the Leadership Council. This Director is responsible for the development and facilitation of program compliance and quality systems across all programs and services and will champion improvement efforts aligned with funding requirements and The Arc’s strategic priorities. Additionally, the Director will work with the Chief Administrative Officer to implement results-based accountability across all lines of service. This position must meet all the qualifications of a direct support professional.

Roles and Responsibilities

The Director of Innovation and Improvement will develop and facilitate quality improvement systems across the organization aligned to compliance requirements, stakeholder feedback, and personal outcomes of those served. The Director will also:

• In a consultive manner, partner with leadership at every level, from executives to direct support professionals on quality, safety, and program compliance issues.
• Provide leadership and direction for the Manager of Admission, Information, & Referral; Ensure that the admissions process is aligned with The Arc’s program model and strategic direction.
• In partnership with the Chief Program Officer and Chief Administrative Officer, establish and implement metrics for monitoring compliance, quality, and impact.
• With the Chief Administrative Officer, implement Results Based Accountability (RBA) across the organization with a focus on quality, growth, and impact towards mission; Act as an internal RBA expert, partnering with department heads to provide training, develop reports, and use RBA as a management tool. 
• Partner with the Compliance Facilitator to project manage and ensure the creation and maintenance of the incident management system, including monitoring reports, plan of corrections, etc.
• Provide training and coaching on quality, compliance, safety, HIPAA, and other related topics.
• Ensure that all programs and services operate consistently and ethically within the mission and values of The Arc.
• Prepare and submit an annual operational budget to the Chief Program Officer and Chief Financial Officer for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
• Ensure compliance with all regulatory, licensing, and accreditation requirements/agencies.
• Support Corporate Compliance efforts; Act as a backup HIPAA/Privacy and Safety Officer to the Director of Corporate Compliance.
• Facilitate and/or participate in organizational workgroups, task forces, committees, and other interdisciplinary initiatives.
• Manage and coach employees that are both directly and indirectly assigned.
• Represent The Arc with external constituency groups, including community, governmental and private organizations.
• Support the development and management of program-related policies, procedures, and standard operating procedures.
• Support the business strategy and scalability of programs and services.

Experience and Attributes

• 5 years of progressive leadership experience supporting or managing quality or quality-related activities for a human services organization; Past experience working with people with disabilities and Maryland’s DDA is strongly preferred
• BS/BA in psychology, human services preferred; Master’s degree in social work or business is a plus.
• Excellent oral and written communication; strong interpersonal skills with the ability to manage positive communication in difficult situations and the ability to provide candid/constructive feedback.
• Strong critical and strategic thinking skills; Adept at looking at challenges and executing multi-pronged solutions in collaboration with others in a fast paced, growth oriented, entrepreneurial environment.
• Demonstrated and proven ability to build relationships affecting organizational change, including in situations where there is an indirect management relationship.
• Ability to remain flexible, calm under pressure and adaptive to change as priorities shift, being a model and resource for employees/stakeholders.
• Demonstrated ability to exercise good judgment in sensitive situations.
• Ability to work collaboratively with diverse personalities and employee populations.
• Ability to exercise initiative, think creatively in the improvement of processes and drive results
• Ability to work well under pressure in an ever-changing environment.

Proficiency in MS Word, Excel, Outlook, and knowledge of outcome systems required.

The salary for this position is $95K per year. The Arc offers a competitive total rewards package. The typical work schedule is Monday through Friday during The Arc office hours with occasional night and weekend meeting or events. This position is eligible for periodic telework.

Application Process

The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the best candidate for the Director position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to TheArcInnovation@dragonflycentral.org . For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .

The Arc is an equal opportunity employer. The Arc provides equal opportunity to all qualified candidates without regard to race, color, religion, ethnicity, sex/gender, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. The Arc Central Chesapeake Region is proud of its commitment to and celebration of diversity, equity, and inclusion (DEI) throughout all aspects of its operations, vision, mission, and leadership.

The Arc Central Chesapeake Region is partnering with Dragonfly Central to hire a highly qualified Vice President of Self-Directed Services. This is an exciting opportunity for an exceptional leader who can support the program changes and growth of The Arc’s Self-Directed Services.

The Arc Central Chesapeake Region’s mission is to support people with intellectual and developmental disabilities to live the lives they choose by creating opportunities, promoting respect and equity, and providing access to services. We seek a strategic leader with significant contract management experience to support Self-Directed Services. This position requires a candidate who is a strong project manager, skilled communicator, with the ability to build relationships within and outside The Arc.

The Organization

The Arc Central Chesapeake Region (The Arc) was founded in 1961 to provide services and supports to people with intellectual and developmental disabilities (I/DD) in Anne Arundel County, MD. We now proudly create over 1,330 opportunities for people with I/DD across Anne Arundel and Maryland’s Eastern Shore and deliver financial management services to over 2,000 people with disabilities who choose to self-direct their services in Maryland.

We are a dynamic regional organization providing person-centered support for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.

Our Core Values are evident in all aspects of our programs and services. These values are:

• We embrace individuality– We see the whole person, celebrate our differences, and offer the people we serve and our team opportunities tailored to them.
• We are heart-driven – Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
• We take strategic risks – Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
• We are action-oriented – We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
• We promote equity and respect – We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.

Over the last five years, The Arc has transformed how services are delivered, fostered leadership at every level of the organization, and deepened our commitment to diversity, equity, and inclusion. Over the last year, The Arc partnered with employees from across the organization and within the community to develop value statements (above) that reflect who we are as an organization and how we approach our work. This collaborative process is just one example of how The Arc invites leaders at every level to share their voice and make decisions from a place of confidence, support, and ownership. With a growing team of nearly 500 employees, culture is an important part of The Arc’s everyday operations and experience. We aim to create an environment where people and their talents can flourish – from direct service to customer service to governance.

For more information about The Arc, see www.thearcccr.org.

The Position

The Vice President of Self-Directed Services (VP) will provide executive project management and leadership for The Arc’s Self-Directed Services. The VP will be the lead contract manager and liaison with Maryland Department of Health (MDH) and other key funders, consultants, and stakeholders. The VP is responsible for evaluating and ensuring that The Arc maintains compliance with contract requirements, MDH and other regulations, and financial management best practices. The VP will focus on quality systems to improve services in the areas of stakeholder engagement and customer satisfaction. The VP will approach the work with a cross-functional (department, organization, and community) mindset. The VP will be a member of the Executive Leadership Team and Leadership Council.

Roles and Responsibilities

The Vice President of Self-Directed Services will provide effective executive project management and leadership for Self-Directed Services aligned to contract requirements and customer expectations. In addition, the VP will:

• Support the business strategy and scalability of financial management for people with disabilities.
• Act as a primary liaison with the Maryland Department of Health and other funders; partner with the President & CEO and External Relations to represent The Arc with external constituency groups, including community, governmental, and private organizations.
• With the Chief Program Officer, execute organizational strategies and systems to ensure quality and compliance with The Arc’s FMCS contract.
• Work in collaboration with the Controller for Self-Directed Services and the Goldin Group to ensure compliance and customer-support related payroll and payment processing, financial reporting, and Medicaid billing practices.
• In partnership with the CFO and corporate Finance team, ensure Medicaid billing processes and practices are adhered to, aligned to contract requirements, and all billing is completed and prepared for billing on time.
• In partnership with the Goldin Group, lead a high performing team of department heads by further developing and implementing recruitment, training, and retention strategies.
• With External Relations, and aligned with service contract(s), manage Self-Directed Services communications and stakeholder engagement.
• With the Director of Corporate Compliance, maintain compliance with all contract(s), regulatory, and licensing requirements; ensure that Self-Directed Services operate consistently and ethically within the mission and values of The Arc.
• Prepare and submit an annual operational budget to the President & CEO and the CFO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
• Provide programmatic leadership and input for all strategic planning processes.
• Ensure compliance with all regulatory, licensing, and accreditation requirements by partnering with external agencies and educating and holding all Self-Directed Services team members accountable for compliance with regulations and procedures.
• Manage and coach employees and consultants who are both directly and indirectly assigned.
• Support the development of organizational policies, procedures, and practices.
• When requested, conduct research, prepare speeches, presentations, and talking points for the President & CEO and other senior executives on an array of topics and for a breadth of constituencies.
• Perform other duties as assigned.

Experience and Attributes

• Bachelor’s degree in a human service or business administration field and five years of progressive leadership experience in self-direction for people with disabilities or related services and experience scaling services is required; Masters’ degree in business or related field and at least three years of executive level leadership is preferred
• Past experience in contract management with a state or federal agency is required
• Excellent oral and written communications; strong interpersonal skills with the ability to manage positive communication in difficult situations and the ability to provide candid/constructive feedback
• Strong project management experience; PMP or similar professional project management certification is a plus
• Demonstrated track record of performance accountability; experience managing remote teams is a plus
• Ability to work autonomously, in ambiguous situations with little direction; running toward problems without being asked; solutions oriented
• Ability to remain flexible, calm under pressure, and adaptive to change as priorities shift; being a model and resource for team members
• Ability to exercise initiative, think creatively in the improvement of processes, and drive results
• Ability to work collaboratively with diverse personalities and stakeholder/employee populations
• Ability to work well under pressure in an ever-changing environment
• Must be proficient with basic data-analysis tools and techniques, as well as computer programs such as the Microsoft Office suite

The salary for this position is $120K per year. The Arc offers a competitive total rewards package. The typical work schedule is Monday through Friday during The Arc office hours with occasional night and weekend meeting or events. This position is eligible for periodic telework after the initial 90 days of employment.

Application Process

The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the ideal candidate for the Vice President position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to TheArcVP@dragonflycentral.org .

For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .

The Arc is an equal opportunity employer. The Arc provides equal opportunity to all qualified candidates without regard to race, color, religion, ethnicity, sex/gender, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. The Arc Central Chesapeake Region is proud of its commitment to and celebration of diversity, equity, and inclusion (DEI) throughout all aspects of its operations, vision, mission, and leadership.